Privacy Policy
Last updated: 27 October 2026
CozyGoods respects your privacy. In this policy, we explain what personal data we collect when you visit our website or place an order with us, why we do so, and what rights you have under the General Data Protection Regulation (GDPR).
1. Who is responsible for your data
CozyGoods is responsible for processing your personal data. You can reach us at cozygoodsofficial@gmail.com.
2. What data we collect
- Contact details: name, email address, phone number.
- Delivery address and billing address.
- Order details: products, prices, order history, and messages you send us.
- Payment status. We do not store your card details; payments are processed by our payment providers.
- Technical data: IP address, browser and device data, and cookies.
- Your email address if you subscribe to our newsletter.
3. Why we use your data
- To process and deliver your order, and to handle returns, refunds, and customer service. Legal basis: performance of a contract.
- To comply with our accounting, tax, and consumer law obligations. Legal basis: legal obligation.
- To prevent fraud and keep our website secure. Legal basis: legitimate interest.
- To send our newsletter. Legal basis: your consent. You can unsubscribe at any time.
- To measure and improve our website and show relevant offers using non-essential cookies. Legal basis: your consent.
4. Who we share your data with
- Shopify, which hosts our online store and checkout.
- Payment providers that process your payment.
- Our fulfilment partners: we order our products from suppliers and use dropshipping tools (such as DSers and AliExpress). Your name, delivery address, and phone number are shared with the supplier and carriers so they can deliver your package.
- Email, accounting, and customer service providers, and government authorities when required by law.
We do not sell your personal data.
5. Transfer outside the European Economic Area
Our products are shipped by suppliers outside the EU, mainly in China. To deliver your order, your delivery details are therefore shared with suppliers and carriers in countries that may not offer the same level of protection as the EU. We only share the data necessary to deliver your order. This transfer is necessary to fulfil your purchase agreement. Where our service providers (for example, Shopify) are located outside the EEA, they use approved safeguards such as standard contractual clauses.
6. How long we keep your data
We keep order and invoice details for 7 years to comply with Belgian accounting and tax rules. We do not keep other data for longer than is necessary for the purpose for which it was collected. We keep newsletter details until you unsubscribe.
7. Your rights
You have the right to access, correct, or delete your data, restrict processing, object to processing, transfer your data, and withdraw your consent at any time. Send us an email at cozygoodsofficial@gmail.com; we will respond within one month.
You can also file a complaint with the Belgian Data Protection Authority, Drukpersstraat 35, 1000 Brussels, contact@apd-gba.be, www.gegevensbeschermingsautoriteit.be.
8. Cookies
We use essential cookies to make the shopping cart and checkout work. We only place analytical and marketing cookies after you have given your consent. You can change your choice at any time via the cookie settings or your browser settings.
9. Children
Our website is not intended for children under the age of 13, and we do not knowingly collect their data.
10. Security
We take appropriate technical and organisational measures to protect your data. Our checkout uses an encrypted (HTTPS) connection.
11. Changes
We may update this policy. The date at the top shows when it was last changed.