Shipping Policy
Last updated: October 28, 2026
1. Where our products come from
We work with suppliers and have your order shipped directly from the supplier's warehouse. Most of our products are shipped from outside the EU, mainly from China. Therefore, delivery takes longer than for products shipped within Europe.
2. Where we deliver
We deliver worldwide. You will see at checkout whether we can deliver to your country.
3. Processing time
Orders are passed on to our supplier after payment. Processing usually takes 1 to 3 business days.
4. Delivery time
Delivery time varies by country. In Belgium, standard delivery takes an average of about 1 to 2 weeks, in the rest of Europe about 1.5 to 2.5 weeks, and elsewhere about 2 to 4 weeks, counted from the moment you order. You can see the expected delivery date for your country on the product page and at checkout. This is the delivery time we agree with you at the time of ordering. Delivery times are estimates and can be affected by customs, holidays, weather, and carrier delays. If you order multiple mugs, the packages may arrive separately.
5. Shipping costs
Shipping is free for all orders, in every country we deliver to.
6. Tracking
As soon as your order has been shipped, we will email you a tracking number. It may take a few days for the tracking information to be updated, especially at the beginning of the journey.
7. Taxes and import costs
All prices include VAT. For orders within the EU, VAT and import costs are already included in your order. For deliveries outside the EU, local import duties, taxes or customs fees may apply; these are your responsibility unless they are shown at checkout.
8. Incorrect address
Please check your delivery address carefully at checkout. If you notice an error, contact us immediately via cozygoodsofficial@gmail.com. We cannot guarantee that we will be able to change the address once the order has been shipped.
9. Delayed, lost, or damaged packages
If your package is late, lost, or arrives damaged, please contact us with your order number (and photos in case of damage). We will resend your order or issue a refund. Please also see our Refund Policy.
10. Contact
CozyGoods
Email: cozygoodsofficial@gmail.com